Privacy Policy

1. Introduction

Welcome to CarCall. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Email address, phone number, and mailing address.
• Business Data: Dealership or company name, business type, and location.
• Vehicle Data: Information about vehicles you're buying, selling, or inquiring about.
• Communication Data: Messages, inquiries, and CarCall conversations between users and dealers.
• Technical Data: IP address, browser type, device information, time zone settings, and location data.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new user or dealer
• To facilitate communication between car buyers/sellers and dealers
• To process and deliver CarCall requests and inquiries
• To manage your account and provide customer support
• To send you verification emails and service notifications
• To improve our website, services, and user experience
• To detect, prevent, and address technical issues and fraud
• To send you marketing communications (with your consent)
• To comply with legal obligations

4. Sharing Your Information

We may share your personal data with:

• Dealers: When you initiate a CarCall, we share your contact information and vehicle inquiry with relevant dealers.
• Service Providers: Third-party companies that provide services on our behalf (email delivery, analytics, hosting).
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale of assets, or acquisition of all or part of our business.

We do not sell your personal data to third parties.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We use industry-standard encryption and secure authentication methods. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing of your personal data.
• Portability: Request transfer of your personal data to another party.
• Objection: Object to processing of your personal data.
• Withdraw Consent: Withdraw consent at any time where we rely on consent.

8. Cookies

Our website uses cookies to distinguish you from other users and to provide you with a better experience when you browse our website. Cookies are small text files stored on your device. You can set your browser to refuse cookies, but some parts of our website may not function properly if you do so.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this privacy policy, your personal data, or wish to exercise any of your legal rights, please contact us at: